Shadow costs: how to fix your bottom line

Shadow costs: how to fix your bottom line

What are shadow costs? They are costs related to your workforce’s behaviour. Examples include any number of justifications, outbursts, lack of enthusiasm or demonstrations of stress. There is a solution. Read on. In the study below the word incivility refers to both...
How to shift into success mindset

How to shift into success mindset

Shifting to a success mindset is rooted in how you choose to respond to disruptions in your environment. To help with those choices it’s important to understand the nature of most disruptions. With the exception of things that occur purely in nature, most disruptions...
Harvard research – Soft Skills

Harvard research – Soft Skills

Here is a critical piece of the puzzle for leaders and individuals alike. Soft skills are the key to better teams and better results. The numbers are surprising. Here’s a little context. This statistic refers to long term results for individuals, teams and...
Perspective triggered by COVID-19

Perspective triggered by COVID-19

This blog is not about us as an organization. It is motivated by the experience we are all living through, the information and responses that are coming out, and an article posted by a friend. Our thoughts go to the larger issues that are highlighted by the pandemic,...