WORDS MATTER

WORDS MATTER

Communication culture is more than perks, statements and policies. Words matter, all day, every day. Perhaps they don’t seem to matter on the surface, but think about it for a second. Words are an important part of the message, which leads to the thought, then...
THIS IS WATER – DAVID FOSTER WALLACE

THIS IS WATER – DAVID FOSTER WALLACE

In the spirit of giving, here’s something special for you. If you can only find time to listen to one recording this holiday season, may I recommend this one? I feel it is a truly great speech offering wonderfully humorous insights. These insights are delivered in the...
A Season of Giving

A Season of Giving

As this holiday season of 2021 approaches I find myself pondering all that has gone on in recent years. Many people’s lives have been complicated and many people’s lives have been changed. It’s not always easy to have a wide perspective. We all get absorbed in our...
Culture = Momentum = Success

Culture = Momentum = Success

Our key performance indicators (KPI’s) are not bad, they’re just incomplete. The behaviour you reward in pursuit of the goal is critical when it comes to the long term. Be aware of what you may be overlooking when you measure performance. Your incentive structure it...
Your Game Changing Spark

Your Game Changing Spark

Your number one game changing spark is your attitude. It has the power to change the future, for better or for worse, so choose your attitude wisely. Picture anyone who has achieved success. You can be sure that at some point they had to overcome something bad, which...
What is Communication Culture?

What is Communication Culture?

It is what you need to turn your corporate culture statements into reality. How does that happen? It’s like a recipe. You need the right ingredients, mixed properly, to get the results you want. So what are the ingredients? When I say communication what do you think...
Problems versus Symptoms

Problems versus Symptoms

In this case we are talking about problems versus symptoms in terms of how people react with each other and their environments. That could be as individuals, in business, in family or within groups. It comes down to communication culture, meaning how messages are...
The Tyranny of Inertia

The Tyranny of Inertia

Here is a wonderfully insightful and entertaining little video of a talk given at a Product Management conference. The speaker uses humor and relatable real world experiences to present a hugely informative perspective on how and why things go wrong in business. Not...
How Our Hot Buttons Work

How Our Hot Buttons Work

First, let’s define what hot buttons are. Hot buttons are triggered responses to something we have perceived. What do we mean by responses to something we have perceived? Perceptions, in a short workable definition, are a result of our beliefs and environmental...
Same Old Thinking – Same Old Results

Same Old Thinking – Same Old Results

7 KEY THINGS TO FOCUS ON When we think about how to create an environment where better results are a natural outcome, what should we be thinking about? Should we be thinking about process and procedures? Should we be thinking about upgrading or better leveraging the...